Dispute Resolution

The European Commission provides a platform for the online settlement of consumer disputes (OS platform) at https://ec.europa.eu/consumers/odr/. DERTOUR Deutschland GmbH does not participate in alternative dispute resolution procedures of a consumer arbitration board and is not obliged to do so.

Contact details of the Complaints and Arbitration Board (Ombudsman) for insurance brokers

Versicherungsombudsmann e. V.,
Postfach 080632, 10006 Berlin, Germany
Phone: +49 800 3696000, Fax+49 800 3699000
Email: beschwerde@versicherungsombudsmann.de
Website: www.versicherungsombudsmann.de/welcome/