DERTOUR Deutschland GmbH
Humboldtstraße 140
51149 Cologne
Tel.: +49 69 9588-00
Fax: +49 69 9588-1010

Location and municipal court: Cologne – HRB 53152

Sales tax identification number pursuant to para. 27a German Sales Tax Act (§ 27a UstG): DE811177889

Management: Dr. Ingo Burmester (CEO), Mark Tantz, Britta Fischer

Responsible for content pursuant to para. 5 Digital Services Act. (§ 5 DSA):
Jochen Rathei

DERTOUR Deutschland GmbH
Emil-von-Behring-Str. 6
60439 Frankfurt
Phone: +49 69 9588-00

Notice as to Liability:

The German text of this imprint shall be legally binding. The foreign language translation serves only for better understanding.

This website contains links to third-party websites (“external links”). These websites are subject to the liability of the respective operators. When the external links were first created, DERTOUR Deutschland GmbH checked the external content for any legal violations. At that time, no legal violations were apparent. DERTOUR Deutschland GmbH has no influence on the current and future design and content of the linked pages. The inclusion of external links does not imply that DERTOUR Deutschland GmbH adopts the content behind the reference or link as its own.


The present contents of the DERHOTEL website are protected by copyright. All rights are reserved. With the exception of the downloads offered for use in the original version, the use of the texts and illustrations, even in part, without the prior written consent of DERHOTEL violates the provisions of copyright law and is therefore illegal. This applies in particular to all exploitation rights such as reproduction, translation or use in electronic systems. Registered trademarks, trade names and logos are used on our website. Even if these are not marked as such at the respective places, the corresponding legal provisions apply.

Information on the dispute resolution service:

The European Commission provides a platform for the online settlement of consumer disputes (OS platform) at DERTOUR Deutschland GmbH does not participate in alternative dispute resolution procedures of a consumer arbitration board and is not obliged to do so.

Grievances about human rights or environmental risks or due diligence violations

Our grievance procedure in connection with the German Act on Corporate Due Diligence Obligations in Supply Chains (LkSG) guarantees a trustworthy and at the same time transparent process in dealing with grievances about violations of human rights or environmental obligations. A grievance under the LkSG can be used to report suspicions of possible risks to human or environment rights or violations of due diligence obligation, such as forced labour, child labour, discrimination or the harmful contamination of soil, water and air, as well as detrimental noise and excessive water consumption which are linked to DERTOUR Group, its supply chains or its employees. Grievances can be submitted by employees as well as third parties via the grievance channel by DETOUR Group (as part of REWE Group) – anonymously, if requested.

Customer complaints, for example about the quality of DERTOUR Group products and services, are not considered grievances about human rights or environmental risks or due diligence violations. For these complaints, please do not hesitate to contact the customer service departments and hotlines.

We expressly encourage employees and external parties to inform us of any suspicion on human rights or environmental risks or due diligence violations. Whistleblowers must not suffer any occupational disadvantages as a result of submitting grievances. The grievance procedure follows a defined process, which is also set out in the Rules of Procedure. Impartiality is guaranteed at all times; those involved in the procedure are not bound by instructions and are obliged to maintain confidentiality.

Report a human rights or environmental violation

Digital Services Act (DSA):

The average monthly recipients of our services within the meaning of the Digital Services Act (DSA) are 1,335.